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Frequently Asked Question!

260paw

Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $50.00! Then you’ll get your order right on your doorstep free of charge for shipping! However, free items don’t qualify for free shipping and may arrive in separate packages.

We ship your orders from various international warehouses (US, Canada, China, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don’t panic, if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area.

When your item has been shipped out, you will receive a confirmation E-Mail right after. 

Please visit www.17track.net and enter your code in this site to see your status.

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.

We are using the highest security standards and all your sensitive payment information – i.e. Credit Card details – that are being transmitted during the checkout process, will be encrypted. So you don’t have to worry, that any unauthorized party will get access to your payment details.

All our products are listed in US Dollar. If you are paying in a different currency, currency exchange fees might be applied.

In case you’ve chosen the wrong model or variant or a product accidentally got into your cart and you didn’t recognize it but you’d followed through with the payment.

Please send us an E-Mail to [email protected] and make your corrections.

Corrections are only applicable, as long as your item hasn’t been shipped out yet. 

Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the ‘Refunds’ section of our website.

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